Our policy on returns
We hope you are delighted with your order from Royce Lingerie and that you love your new wirefree bra! If you’re not 100% happy with your goods, just return them to us for an exchange or refund, following the guidelines set out below.
Products should be returned to us at: Royce Lingerie Ltd. Royce House, Canada Close, Banbury, Oxfordshire OX16 2RT.
- We will happily refund or exchange any unsuitable or faulty items within 28 days of purchase.
- Please feel free to remove the items from the packaging to take a look at them and try them on. However, we do ask that you take good care of the goods and return them to us in the condition in which you received them and with swing tickets attached.
- Please return any items either in the original packaging – or with the original packaging enclosed – if at all possible.
- Postage on returns is payable by the customer as we do not operate a free returns service.
- Postage/delivery charges are direct costs and are therefore non-refundable (unless in accordance with the Distance Selling Regulations as detailed below). However, if you wish to purchase a replacement product give us a call to let us know and we will not charge you additional postage on your new order.
- If you wish to order a replacement item, please give us a call on 01295 265557. We can then help you to establish your correct size, or the best bra style for you.
- We advise you to obtain a Proof of Posting Certificate when you return any goods to us.
- Please allow up to 14 days for your refund to be credited to your account.
- Please note we can only accept returns that were purchased directly from us, not via third-party stockists.
Under the Distance Selling Regulations, if you buy online or by phone, your customer rights entitle you to a full refund if you request one in writing within seven working days of receipt. This includes any delivery charges but excludes the products listed as exceptions, below.
Products we're unable to cancel, refund or exchange
Unless faulty, we cannot offer a refund exchange on a bra we have adjusted, tailored or pocketed especially for you. If you need pockets added to one of our non-pocketed styles, we would suggest that you try the item for size first and then return it to us for the pocket(s) to be added once you’re happy with the fit.
For details on delivery, privacy and cancellations, please see our terms & conditions page.